Mesara

Write to us.A person answers.

Questions about moving your number, staying inside Meta's limits, or what it all costs. You will hear back from a person, within one business day.

How to reach usReply within one business day
Emailhello@mesara.lkMonitored Monday to Friday, 9am to 6pm Sri Lanka time. We reply within one business day.
Phone+94 71 799 9996Open Monday to Friday, 9am to 6pm Sri Lanka time. Outside those hours, email is quicker.
These are for questions before you sign up. Day to day support on WhatsApp and phone comes with the Scale plan and is set up with your account.

What to include

Tell us this and we can answer in one reply.

Most questions come down to what you run today and what you want to send.

With these five we can usually tell you the plan, the likely message cost and whether coexistence will work for you, without a second round of email. Your message goes to the people who build the product, not into a ticket system and not to an automatic reply.

Tohello@mesara.lk5 lines
01Your business nameAnd what you sell, in a few words.
02The WhatsApp number you want to move or protectIn full, with the country code.
03Whether you are on the WhatsApp Business app todayThis is what decides whether coexistence is open to you.
04Roughly how many messages you send in a monthIt sets the plan, and it is most of what Meta will charge you.
05What you are trying to do, or the problem you are seeingIn your own words is fine, in Sinhala, Tamil or English is fine too.

Your language

Write in Sinhala, Tamil or English.

A person answers in the one you wrote in. Your message content can go out in all three. The app itself is in English for now, and this is where that ends up mattering.

සිංහලதமிழ்English
Talking to supportSinhala: yes.Tamil: yes.English: yes.
Messages to your customersSinhala: yes.Tamil: yes.English: yes.
The Mesara app itselfSinhala: no.Tamil: no.English: yes.

Where we are

The registered office.

Mesara is a registered Sri Lankan company. Post and formal notices go to the registered office. It is not a walk-in shop, so please write to us before visiting.

Registered nameMesara (Pvt) Ltd
Registered inSri Lanka
Company numberPV00369742
Registered office26/A, Waboda Road, Negombo, Sri Lanka
Support hoursMonday to Friday, 9am to 6pm Sri Lanka time

Ask before you sign up, not after.

If you are not sure the move is right for your business, say so and we will tell you straight. We would rather turn one enquiry away than put a number at risk.

hello@mesara.lk · we reply within one business day